We are sure you will be delighted with the products you receive from us. If for any reason however you are not completely satisfied with your purchase then return it to us with the Returns form provided in an unused saleable condition within 14 days of receipt. You will be offered a full refund of the price of the goods. Refunds will be credited by your original method of payment.
If you wish to exchange for a different size we do unfortunately have to ask the customer to pay the return postage costs to send the item back to us.
- We will email you to let you know that your parcel has been despatched. Most items should be in stock, but if the item you have ordered is not available then we will e-mail or call you to let you know how long you'll have to wait for it or to offer you a similar item/size.
CANCELLING YOUR ORDER
- In addition to our returns policy, under the Distance Selling Regulations you have 7 working days beginning the day after receipt to cancel your purchase. In this case we will provide a full refund of the goods but you must return the cancelled items to us at your cost.
UNSATISFACTORY/ FAULTY GOODS
- If you have received an item that is faulty or sent incorrectly, please return the item, with labels still attached and we will replace it at our cost. We will refund up to the value of £6.00 of the cost of the postage, with proof of posting. Please include this with your return.
We offer 6 months warranty on our Jackets, trousers, gloves and waistcoats. This includes stitching, zips and waterproofing. All faults will be inspected and if necessary, tested (e.g. waterproofing). Whether we offer a replacement or repair will depend on this inspection. Each case will be looked at individually. This warranty only applies to Texpeed products.